Fast and cheap Delivery with Regular Mail or Private Carrier on RoidsMania.com !
| Often required |
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| Domestic shipping | 25€ | 10 to 14 days* | Often required | Tracking number provided |
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| Private courier | 43€ | 4 to 8 days* (faster delivery) | Typically required** | Tracking number provided |
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We offer three shipping options: standard, domestic, and private courier, each with corresponding charges adjusted during checkout. At checkout you must select one of these shipping methods. The corresponding charges are adjusted automatically according to your choice. If one or more products are unavailable in our European stock and/or in an exceptional situation, the shipment may be sent by express from another dispatch point outside Europe.
*Please note that delivery estimates are based on averages and are not guaranteed. Shipments to specific regions, including Guadeloupe, French Guiana, Martinique, New Caledonia, French Polynesia, Réunion, Saint Pierre and Miquelon, Wallis and Futuna, may experience additional delays.
**For private courier shipments, a delivery signature is typically required. However, the courier may, at their discretion, leave the package in a secure location.
Military postal addresses are accepted.
Orders are typically processed and dispatched within an average timeframe of 3 to 7 business days upon payment confirmation. To ensure timely delivery, we advise placing your orders well in advance, considering potential delays that may occur.
Several factors may affect delivery times, including:
You can conveniently track the status of your shipment through your client account and via email update. There is no need to contact us for this information.
At Mania, our aim is the seamless delivery of every order. Nevertheless, in the rare event of delivery issues such as lost packages, damaged goods, or customs seizures, we are prepared to address these problems.
Should any complications arise with your shipment, we are committed to resolving them under the following conditions:
Insurance (covering 10% of the total order amount) must have been selected during order confirmation. This option is available only for private and domestic shipments.
Any issues (breakage, missing item, damaged package) must be reported to our customer service within 7 days of receiving your order. In case of non-receipt (seizure or loss), you have a maximum of 10 days from the last order tracking status to file a claim by e-mail. After this period, no claim can be processed and the order will be considered delivered.
A copy of the official customs seizure letter, or of the carrier's notice of loss of the parcel, must be provided to us by e-mail. Please note that we will not contact the carrier because of the nature of the products; it is up to you to provide us with this document.
For orders worth less than €50 of products (shipping/insurance fees excluded), the items concerned may be added to your next order. This solution allows us to ensure a reshipment under the best conditions while keeping shipping costs reasonable.
The importance of opting for insurance
Without insurance, Mania cannot be held responsible for any customs seizures, lost packages, or damages. We strongly urge our customers to opt for insurance, enhancing the likelihood of successful delivery. Requests for reshipment or compensation for orders placed without insurance will not be entertained.
The online delivery status is definitive for insurance purposes. Once a shipment is marked as “delivered” by the carrier, the delivery is considered completed and the insurance coverage ends.
Any event, issue, loss, inspection, seizure, or other circumstance occurring after confirmed delivery is not covered by the shipping insurance.
Claims for reshipment will therefore not be accepted once the carrier has confirmed the package as “delivered”. Such status indicates successful delivery.
Customers are responsible for providing a correct delivery address and being available for delivery. If a delivery attempt fails or the carrier cannot identify the mailbox, the package will be deemed delivered. To prevent misdelivery, ensure the recipient's name is clearly labeled on the mailbox or doorbell.
Note that insurance will not cover failed deliveries under these circumstances.
Customers are also solely responsible for the accuracy and completeness of the delivery information provided when ordering, and for making sure that the address is valid, accessible and clearly identifiable by the carrier. The customer also remains solely responsible for the payment of any customs duties or similar fees that may apply to the delivery. It is therefore recommended to follow the status of the parcel regularly on the carrier's official website, in order to anticipate any necessary steps and to avoid delays, additional costs or delivery incidents.
The same applies to an unsuccessful delivery attempt, or to an incomplete, incorrect or unidentifiable address (first or last name missing from the mailbox, missing access code, etc.): the parcel will be considered as delivered to the address indicated, and no claim or compensation can be granted. It is also strongly recommended to follow the parcel tracking in order to be present at the time of delivery.
Please note that deliveries to poste restante, non-approved relay points, temporary addresses (such as hotels, short-term rentals, student residences, etc.) or any non-nominative address are not covered by the insurance. These shipments are made entirely at the customer's risk.
In the event of damage, the unopened vacuum-sealed plastic containing the products must be intact to claim insurance. Evidence of the damage, through photos or videos, should be submitted within 24 hours of receipt.
In the event of a claim for a missing product, a complete video of the opening of the parcel will be required. The video must show the closed parcel, its opening and its entire contents, without any cut or interruption. Any claim must be made within 24 hours of receiving the parcel and be accompanied by this video. Otherwise, the claim cannot be handled.
Insurance covers up to €500 worth of products (as priced on our site, excluding discounts) for loss, damage, or customs seizure. Compensation will be provided as a product reshipment or a voucher for use on Mania.
Insurance allows for a single reshipment of products.
It does not apply to damage caused by extreme conditions or force majeure events, such as heat waves, frost, natural disasters, fires, floods or any other circumstance beyond our reasonable control.
Please note that insurance is not available for all countries. If you're unable to select insurance at checkout, it indicates that it's not available in your country.
We hope our reshipment and insurance policy meets your needs. For any questions or concerns, please don't hesitate to contact our customer service.
If you haven't received a shipping confirmation email within a reasonable timeframe (more than 10 days), please contact our customer service. Your satisfaction is our priority, and we're here to assist with any questions about your order's status.
Understanding the importance of order tracking, your tracking number is also accessible in your client area. Log in to your account for direct visibility on your delivery status.
Should you have further questions, our customer service team is at your disposal.